Products SoulChannels
SoulChannels
Messaging integration capabilityConnect workflows to the channels people use.
Bring application events and conversations into the channels a team already uses. SoulChannels provides reusable messaging and notification capabilities, with channel configuration and routing kept alongside the workflows they support.
Discuss SoulChannelsSoulChannels
- 1
An application event
- 2
A configured channel
- 3
The intended recipient
What it does
Send useful notifications
Connect application events to configured channels for messages such as report-ready notifications and operational alerts. Channel selection and access are configured for the deployment.
Route incoming conversations
Connect supported incoming messages to the workflows and capabilities the sender is allowed to use. Routing is part of the application setup rather than an unrestricted command surface.
Operate the connection
Manage channel status and configuration, review messaging activity and support dedicated client deployments. The channels enabled for an engagement depend on its setup and requirements.
Where it fits
For product notifications, operational alerts and messaging-enabled application workflows.
Discuss access and deployment
Contact TridenITS to discuss your application, recipients and messaging workflows. WhatsApp, Telegram and email are available within the implemented channel set; the enabled connections are agreed for each deployment.
Discuss SoulChannels