Products SoulMonitor
SoulMonitor
Managed monitoring capabilitySee platform issues. Reach the right person.
A working product needs attention after launch. SoulMonitor watches platform health signals, distinguishes sustained failures from brief interruptions and brings investigation context to the people responsible for the service.
Discuss SoulMonitorSoulMonitor
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Observe health signals
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Build triage context
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Escalate to a human
What it does
Detect sustained problems
Health checks and explicit thresholds help distinguish an outage from a passing blip. Incident tracking gives the team a place to follow the issue instead of treating every signal as a new alarm.
Add investigation context
AI-assisted first-line triage helps organise the available evidence and suggest next steps. The team can review that context before deciding how to respond.
Reach a human
WhatsApp escalation connects significant incidents to the people responsible. Liveness checks and a separate monitoring backstop help make a silent monitor visible too.
Where it fits
For live products and services that need monitoring, initial investigation and clear escalation after launch.
Discuss access and deployment
Discuss the platforms to monitor, the signals that matter and who should receive notifications. Monitoring coverage, escalation rules and operational responsibilities are agreed for each engagement.
Discuss SoulMonitor